At klozchrixbroz, we are committed to ensuring your satisfaction with our organization products and services. This Return Policy outlines the terms and conditions for returns, exchanges, and refunds for our products and services.
1. Products Return Policy
Return Eligibility
You may return organization products purchased directly from klozchrixbroz within 30 days of delivery, subject to the following conditions:
- The product must be in its original packaging
- The product must be unused and in the same condition as when you received it
- All accessories, manuals, and included items must be returned
- The product must not be damaged due to misuse, neglect, or accident
- Proof of purchase (receipt, order confirmation) must be provided
Non-Returnable Items
The following items cannot be returned:
- Custom-built or personalized organization systems
- Items that have been assembled or installed
- Products that have been used or show signs of wear
- Gift cards
- Downloadable digital products or resources
- Clearance or sale items marked as "final sale"
Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at info@klozchrixbroz.world or +1 613 482 7979 to request a return authorization.
- Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
- Package the product securely in its original packaging with all included items.
- Include the RMA number on the outside of the package and your original order information inside.
- Ship the package to the address provided in the return instructions.
Return shipping costs are the responsibility of the customer unless the product is being returned due to a defect or our error. We recommend using a trackable shipping service and purchasing shipping insurance for all returns.
Refunds and Exchanges
Once we receive and inspect your return, we will notify you of the status of your refund or exchange.
- Refunds: If approved, your refund will be processed to the original method of payment within 5-7 business days. Please note that it may take additional time for the refund to appear on your statement depending on your financial institution.
- Exchanges: If you prefer to exchange your product for another item, please indicate this when initiating your return. Exchanges are subject to product availability.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 7 days of delivery. We will arrange for a return and replacement at no additional cost to you. Please do not discard the original packaging as it may be required for the return process.
2. Services Refund Policy
Consultation Services
Initial consultations for our organization services can be rescheduled or canceled up to 24 hours before the appointment without penalty. If you cancel within 24 hours of the scheduled appointment or fail to attend, a cancellation fee of 50% of the consultation cost may apply.
Organization Services
For our organization services:
- Deposits for organization services are non-refundable but may be applied to future services within 6 months.
- Cancellation of scheduled organization services requires at least 72 hours' notice for a full refund of any amount paid beyond the deposit.
- Cancellations with less than 72 hours' notice may result in a charge of 50% of the service fee.
- Once an organization project has begun, refunds will be prorated based on the work completed.
Membership Services
For our membership programs:
- Monthly memberships can be canceled with 30 days' notice with no penalty.
- Annual memberships paid in full may be eligible for a prorated refund, less a cancellation fee of 10% of the remaining balance.
- Membership services not used during the billing period are non-refundable but may be rescheduled within 30 days, subject to availability.
Service Satisfaction Guarantee
We stand behind the quality of our organization services. If you are not satisfied with the results, please notify us within 7 days of service completion. We will schedule a follow-up appointment to address your concerns at no additional cost.
3. Gift Cards
Gift cards are non-refundable and cannot be redeemed for cash except where required by law. Gift cards have no expiration date and can be used for products or services purchased directly from klozchrixbroz.
4. Changes to This Policy
We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after such changes constitutes your acceptance of the new policy.
5. Contact Us
If you have questions about our Return Policy, please contact our customer service team:
klozchrixbroz
2336 Craig Side Rd
Carp, ON K0A 1L0
Canada
Phone: +1 613 482 7979
Email: info@klozchrixbroz.world
